Who we are and how to contact us
Railways Booking provides independent train journey planning and booking assistance in Pakistan. This policy explains information handled through this website and customer conversations about our service.
For privacy questions, contact us on WhatsApp at 0336 3492229 or at Cantt Railway Station, Cantonment Karachi, Pakistan 75530. Calls may be answered from 10:30 AM to 04:00 PM (Pakistan time).
What happens on this website
The journey form uses your departure and arrival stations, travel date, adult and child counts, and accommodation preference to prepare a summary in your browser. It does not send these details to our booking backend, save a journey draft in browser storage, or create a booking.
You choose whether to copy the summary or share it through WhatsApp. Copying places it on your device’s clipboard; WhatsApp sharing passes the summary to that external service. You can edit or leave the page before sharing. This website does not ask for identity documents or take payments.
Information in customer conversations
When you contact us, we receive the details you share, which may include your name, WhatsApp number, messages and journey preferences. For a booking, we may also need passenger names, ages and identity details required by the railway operator, booking references, ticket details, and payment references or receipts.
Provide information relevant to your request. Do not send bank passwords, card security codes, payment PINs or one-time verification codes. If you provide another passenger’s details, make sure you have permission to do so.
Why we use information
We use inquiry and booking information to respond to you, understand your journey requirements, prepare quotes, arrange requested bookings, verify payments, deliver ticket details and resolve questions or complaints.
Records may also be needed to reconcile transactions, prevent duplicate or unauthorised activity, and meet applicable recordkeeping obligations. Preparing a website summary alone does not authorise a purchase or payment.
Who may receive information
Booking details may be shared with the railway operator or booking platform as needed to arrange your requested ticket. Payment details may be handled by the relevant payment provider and authorised staff checking receipts. WhatsApp/Meta processes conversations sent through its service.
Hosting and database providers may process information needed to run the service. Our booking software has private Dropbox image-storage support; when customer image handling is enabled, relevant images may be stored there. Providers’ own policies also apply to information they process.
The website form is separate from those booking systems and does not automatically upload its contents to them.
Identity and payment images
Automated customer identity-image and payment-slip uploads are currently disabled while image-retention periods are being finalised. Do not send an identity image just to ask about train availability or fares.
Before enabled identity-image processing, the booking channel must explain the purpose, maximum original-image lifetime and how to withdraw permission, and request your explicit consent. Sending an image does not confirm payment or ticket issuance.
Withdrawing identity-processing permission blocks access through the automated preview and schedules the associated original for deletion. Completion depends on the service and storage provider; removing our stored original does not erase WhatsApp copies, provider recovery history or related booking records.
How long information is kept
Different records serve different purposes: an inquiry, booking record, payment record and identity image may need different retention periods. There is no single published retention period for all customer records yet. Contact us to ask about the records associated with your booking.
Automated customer-image intake remains disabled until a maximum original-image lifetime is configured and communicated for the relevant flow. Deleting a temporary railway passenger profile is separate from deleting a ticket, payment record or our customer conversation history.
Cookie preferences on this website are remembered for up to 180 days. Your browser, WhatsApp and other providers may retain their own copies under their policies.
Cookies and browser preferences
We store your cookie choices in your browser’s local storage so the website can remember them. This preference is essential to respecting your choice; optional analytics and marketing are off until you allow them.
| Category | Purpose | Your control |
|---|---|---|
| Essential preference | Remembers cookie choices for up to 180 days. | Clear it through browser storage settings. |
| Analytics | Google Analytics measures visits and website interactions when configured. | Optional; requires analytics permission. |
| Marketing | Meta Pixel measures visits and advertising interactions when configured. | Optional; requires marketing permission. |
Read our Cookie Policy for more detail. Use Cookie preferences in the footer or the button below to change your choice. Browser storage restrictions can prevent choices from being saved.
Optional analytics and marketing
Current website configuration: Google Analytics is not configured; Meta Pixel is not configured.
When configured and permitted, tracking providers can receive page visits, browser/device information and interactions such as preparing a summary or opening WhatsApp. We do not deliberately attach passenger details or journey form contents to analytics events.
Our page-location reporting omits query strings and fragments. Meta Pixel is skipped when the page URL contains either. Withdrawing an active permission revokes it and reloads the page. Third-party cookies already created may remain until you clear them in your browser.
Hosting, security and overseas processing
The website’s hosting provider may process ordinary request information such as IP address, requested page, browser information and technical logs to deliver and protect the site. Contact us if you need details about the provider handling a particular request.
Booking software is designed to use encrypted customer records, restricted operator access and private image storage. No online system can promise absolute security. This website’s inquiry form does not upload identity documents.
Providers such as WhatsApp/Meta, Google and Dropbox may process information outside Pakistan. Their locations, safeguards and retention practices depend on the service being used.
Your choices and privacy requests
You can choose not to share a website summary, decline optional tracking, change cookie preferences, or contact us about correcting, accessing or deleting information associated with you. Use our Data Deletion page to prepare a deletion request. Ask about withdrawing identity-processing permission through the booking channel where relevant.
We may need to verify that a request relates to you. Some records may need to be retained for an active booking, payment reconciliation, a dispute or applicable legal requirements. We will explain any relevant limits rather than promise that every provider’s copy can be erased.
For children’s travel, a parent, guardian or authorised adult should arrange the booking and provide only the details needed for that journey.
Policy updates and related terms
We will update this policy when website features, providers or information-handling practices change. The date above identifies this version. If we introduce new automated image or AI-assisted processing, we will explain the relevant information use and providers before introducing it to customer flows.
Read our Terms & Conditions for the booking process, payments and service conditions. For privacy concerns, use our Contact page.
Let’s make things clear.
Talk to us about your information and privacy choices.