Refunds depend on eligibility
Not every ticket is refundable. Eligibility depends on Pakistan Railways’ applicable official criteria, the ticket’s conditions and the timing of the cancellation request in relation to departure.
A refund is subject to our Terms & Conditions and the railway rules applicable to your ticket. Contacting us does not by itself cancel a ticket or approve a refund.
Contact us before proceeding
For a cancellation or refund request, contact Railways Booking on WhatsApp at 0336 3492229 or use our Contact page. Please contact us as early as possible, because timing can affect eligibility and the refundable amount.
Provide your booking or ticket reference, travel date and the contact number used for the booking. We will review your ticket and tell you whether it qualifies for a refund. Do not send payment passwords, PINs or one-time verification codes.
Railway rules and cancellation timing
Pakistan Railways applies different cancellation and refund conditions depending on timing and ticket type. A request made close to departure may have different deductions or may not qualify for cancellation or refund.
Our team will check the current rules relevant to your ticket and explain the outcome. Read Pakistan Railways’ official terms and refund information for the operator’s published conditions. We do not promise the same refund percentage for every ticket.
The amount you will receive
If your ticket is eligible, we will explain the approved refundable amount and any applicable railway deductions before proceeding. The amount returned may be less than the original total paid.
Ask us about the treatment of booking commission and service charges for your specific booking. This page does not impose a blanket non-refundable fee or promise that every charge will be returned.
Approved refunds: within 10 working days
If your ticket is eligible and the refund is approved, we will return the approved refundable amount within 10 working days from refund approval. We will communicate the approval and refundable amount to you.
Working days exclude weekends and public holidays in Pakistan. The 10-working-day period applies to an approved refund; sending an initial request does not start it or guarantee eligibility.
This is Railways Booking’s refund timeframe. It is separate from Pakistan Railways’ criteria for whether your ticket can be refunded.
Follow up on a refund
Keep your booking reference, cancellation confirmation and refund approval messages. If an approved refund has not reached you within 10 working days, contact us with those references so we can check its status.
For changes to an existing request or questions about eligibility, contact our team directly. A data deletion request does not cancel a ticket or initiate a refund. Nothing in this policy removes rights available under applicable law.
Let’s check your ticket.
We’ll review eligibility and explain the available options.